Technical Support & FAQs

A user can access the system an unlimited number of times during the licence period.

If some team members are not on your organisation's email system, simply post the single access key and our training web address https://training.ssslearning.co.uk on your noticeboard. You and your employees can use this information to access the service. Users will need an email address of some type e.g. @yahoo, @gmail etc. to register their account.

Alternatively, you can use an email address that doesn't exist if your staff member or volunteer does not have an email address. For example, another@aredaleschool.sch.uk. The disadvantage with this is that they will not be able to receive a password reset email if they click the password reset link, Other than that we do not use email to communicate with trainees at any time.

They should go to:

https://training.ssslearning.co.uk

and follow on-screen instructions. They will require your account access key to begin.

1. In the admin dashboard click on Issue a training course request to staff button in the Training / Users box.
2. In the Generate the email template box, select the courses you would like users to do.
3. Click on Step 2: Copy email message and the browser will copy the template email to your clipboard.
4. Paste the text into your own email and send out to your team.

The template email has the instructions for staff. They just have to go to https://training.ssslearning.co.uk enter their email and paste in the access key from the template email, then they set up their account.

If you have been using the system for more than one year you can archive users from your admin dashboard.

1. On the admin home page click Manage Trainee Accounts from the Training / Users block.
2. Select user you want to archive by clicking on the row of the table.
3. From the Actions for selected users menu located at the top right of the table, select Archive.
4. Confirm that the selected user accounts are no longer used.

If users login under their current address they can go into account settings and change their email. Alternatively, in the admin dashboard you can edit email addresses under Manage Trainee Accounts. You cannot change users' names. We can do this for you. Please contact us on live chat or email support@ssslearning.co.uk

When a school or academy subscribes to the service, they receive their secure admin login (https://admin.ssslearning.co.uk). From the admin dashboard, you simply copy the course invitation email template and send it to staff. This means there is no complicated account set up, as staff set up their own account (https://training.ssslearning.co.uk) in just a few minutes.

As soon as staff start the training, you will then see progress, results and CPD certificates at your admin dashboard.

The user website where staff complete the training is located at this address: https://training.ssslearning.co.uk

The admin dashboard is located at this address: https://admin.ssslearning.co.uk

Each course page has a section WHO SHOULD COMPLETE TRAINING. Click the text to show the required information.

In the past safeguarding training specifications were often talked about in levels. Today, unless that is the language used by your Tri-partnership or Local Authority's own training policy, training should be not be described in terms of levels, for example, as ‘Level 3 training’, but by the role it is aimed at. Training is often advertised as, e.g. Level 3, but in different areas, Level 3 means different content. Therefore, it is essential that schools & academies always check what content is being described and who the training is aimed at. In line with this we have designed our training in line with the Intercollegiate Framework, which matches competencies to roles.

Check out our article: What are safeguarding children training levels 1, 2, 3 and 4?

Our training courses are used extensively in thousands of schools and academies. All schools and academies that use our training service have received favourable inspection judgements in terms of training and ongoing CPD requirements.

The courses are also fully CPD accredited.

When considering purchasing training it is important to ensure your provider's content fully complies with HM Government cross departmental requirements.

A consultant's session is fixed on a particular date, time and location, and is limited by number in each class either for reasons of room size or provision for classroom cover. This can leave some staff without training. Our secure online training can be accessed 24/7/365 from any PC, MAC, Tablet or Smartphone at any location with an Internet connection.

If you have licenced our Safeguarding Suite, all your staff would have access to the full range of safeguarding topics, too many to deliver, even across several consultancy sessions, for the full 12-month term of the licence.

The courses will be available for induction of any new staff throughout the 12-month licence period, something that a consultant could not cover, without significant expense to the school or academy.

If staff receive training from a consultant, followed closely by a legislation or policy change, how do they know that change has come into effect? Our online system is kept up-to-date with any changes notified to you and the courses updated.

Our training provides you with a meaningful evidence base. Your Admin dashboard allows you to monitor each individual member of staff's progress, number of attempts at taking the assessment and an audit trail for CPD evidence.

1. Log in to your admin dashboard at https://admin.ssslearning.co.uk.
2. Click on Securely ask our specialists a question from the Safeguarding advice & support block in the bottom corner.
3. Enter your query and press Submit my question.
4. One of our specialists will respond to your query.

The length of the course varies according to the topic. On any course page scroll down to the HOW LONG DOES THIS COURSE TAKE TO COMPLETE button.