Support - General questions

If you cannot find an answer to your question, please email us:

Frequently Asked Questions

I am having trouble signing-in/staying signed-in.

If you were using our site but you are now having problems signing-in, you will need to clear out our existing cookies. When you next sign-in new ones will be created.

Please follow these instructions:

-Google Chrome - version 59.0.3071.115 and above

  • Click the 3 dots in the top right corner of the browser.
  • Click Settings.
  • Scroll down to Advanced.
  • Choose Content settings.
  • Choose Cookies.
  • To clear cookies from SSSCPD scroll down to Search cookies. Then type SSSCPD in the search box and click "Remove all shown", then click "Clear all". You should now be able to sign-in again.

-Google Chrome:

  • Select the Chrome menu icon (top right corner) and then Settings.
  • At the bottom, click Show advanced settings.
  • In the Privacy section, click Content settings.
  • Under Cookies, click All cookies and site data.
  • At the top-right, enter ssscpd.
  • A list of our cookies will appear, click on the x on the right side for each cookie to delete it.

-Mozilla FireFox:

  • Click the menu button (top left corner) and choose Options.
  • Select the Privacy panel.
  • Under History click on Delete individual cookies.
  • This will open a cookies window
  • Type-in ssscpd, this should display a list of our cookies
  • Delete each one by selecting it and clicking on Delete selected


  • Click on Safari on the top menu.
  • Select Preferences.
  • Select the Privacy panel.
  • Type-in ssscpd on the top left field, this should display a list of our cookies.
  • Delete each one by selecting it and clicking on Remove on the bottom left.

I have ordered a course but I have heard nothing from you yet...

As soon as you order a course from us you will be sent an immediate email with your login details. If you have not received an email it is either in your junk folder or your organisation has blocked our email. It is important that you whitelist and to enable us to communicate with you. This is very important as any updates to the course you have will be communicated to you via your admin email address.

If you have ordered a course and have heard nothing within minutes, please call us on 029 2059 7000 or click to Live Chat with us at the bottom of this page. We do not recommend you email us as our reply will most likely be blocked until the blocking issues are resolved. We can, however, let you know your login details via Live Chat until such time as any blocked emails issues are resolved.

Is the training per person, or for my whole school?
The licences are split up into different bandings according to the number of staff/volunteers you would like to receive the training.

Each licence is valid for 12 months.

Under the Add this product option on each course page, you will be able to see the current pricing structure for each licence bracket for that particular course.

Why do I keep getting logged out of the site?
Ensure that your browser is configured to accept cookies from and Your IT department may have installed software or created policies that restrict your access to websites. In this case, ask them to add and to their white list.

For your security, you will be automatically logged out from our websites if there is no activity from you after 20 minutes.

How to enable cookies in common browsers:

-Internet Explorer 11

  1. Click the Tools button, and then click Internet Options.
  2. Click the Privacy tab.
  3. Select the Sites button. Under this section, type "" in the Address of website field, then select to Allow cookies on that website. Click the OK button.
  4. Select the Advanced button and accept First-Party and Third-Party cookies and tick the box to always allow Session cookies.
  5. Click OK when you are done.

-Internet Explorer 10 and earlier

  1. Click the Tools button, and then click Internet Options.
  2. Click the Privacy tab, and then move the slider to a position between the top and bottom so you are not blocking or allowing all cookies.
  3. Click one Sites.
  4. In the Address of website box, type "" and then click Allow.

-Google Chrome - version 59.0.3071.115 and above

  • Click the 3 dots in the top right corner of the browser.
  • Click Settings.
  • Scroll down to Advanced.
  • Choose Content settings.
  • Choose Cookies.
  • Scroll down to Allow and add to the allowed cookie list.
  • To clear cookies from SSS scroll down to Search cookies. Then type SSS in the search box and click the recycle bin icon alongside any cookie set by SSS.

-Google Chrome

  1. Select the Chrome menu icon (top right corner)
  2. Click on Settings.
  3. Near the bottom of the page, click on Show advanced settings.
  4. In the Privacy section, click on Content settings.
  5. Click on Allow local data to be set (recommended).
  6. Click on Manage exceptions. This will open a new window.
  7. Type-in: "" in the URL box and choose Allow.
  8. Click on Done.


  1. Click the menu button (top left corner) and choose Options.
  2. Select the Privacy panel.
  3. Set Firefox will: to Use custom settings for history.
  4. Check mark Accept cookies from sites.
  5. Make sure Accept third party cookies is also not set to Never.
  6. Set: Keep until: they expire.
  7. Click on the exceptions button (on the right). This will open a new window.
  8. Type "" in the box, and click Allow.
  9. Close the about: preferences page. Any changes you've made will automatically be saved.


  1. Click on Safari on the top menu.
  2. Select Preferences
  3. Select the Privacy panel.
  4. Set Cookies and websites data: Allow from website I visit.
  5. Close the preference page. Any changes you've made will automatically be saved.


  1. Press the three-dot More Actions button on the top right.
  2. Select Settings from the menu that shows up.
  3. Tap or click View Advanced Settings. You'll need to scroll down to the bottom of the page.
  4. Press the dropdown arrow under the Cookies field.
  5. Select Block Only Third Party Cookies or Don't Block Cookies. It is recommended blocking just third-party cookies. First-party cookies are sometimes necessary for sites to function, as they could contain info that keeps you logged in to a site.

More information about how to control and/or delete cookies can be found at

I've requested a password reset but haven't heard anything. Why?
After you request a password reset, you should receive a confirmation email almost immediately. If you do not receive the email it is possible that your mail service has blocked our email. Please add to your email white list and then try resetting your password again.

How many times can a User access the training or attempt the assessment?
A user can access the system an unlimited number of times during the licence period.

Some of my team are not on email. Does this matter?
If some team members are not on your organisation's email system, simply post the single access key and our training web address on your noticeboard. You and your employees can use this information to access the service. Users will need an email address of some type e.g. @yahoo, @gmail etc. to register their account.

How do my staff access the training materials?
They should go to:
and follow the on-screen instructions. They will require your account access key to begin.

The course videos are not playing on my device.

If your establishment uses a firewall, and you block access to Vimeo (, please ensure you add the following URLs to your Firewall whitelist.

Who needs to be trained in your school, academy or early years setting?
Sam Preston, our safeguarding specialist, advises:

"In terms of Prevent Duty, FGM, Child Protection 1 and 2 and CSE, all staff should receive safeguarding training as each area contains specific reporting duties which all staff need to understand in order to implement safeguarding effectively. With volunteers it is a question of how you use and manage those volunteers. The difficulty when not training volunteers is that they are not fully equipped to identify risks and that in turn impacts on the sharing of information. In terms of your training provision, OSFTED or your Local Authority cannot prescribe how you train your staff, or specify the method of training undertaken. What they will examine is whether the quality of training is appropriate and resulting knowledge levels meets the standards expected. This is why we have aligned all our training across the board to meet the OFSTED Common Inspection Framework."

What level of training should I be offering my staff?

In the past safeguarding training specifications were often talked about in levels. Today, unless that is the language used by your Tri-partnership or Local Authority's own training policy, training should be not be described in terms of levels, for example, as ‘Level 3 training’, but by the role it is aimed at. Training is often advertised as, eg. Level 3, but in different areas, Level 3 means different content. Therefore it is essential that schools & academies always check what content is being described and who the training is aimed at. In line with this we have designed our training in line with the Intercollegiate Framework, which matches competencies to roles.

Will your training allow me to comply with Ofsted safeguarding requirements?

Yes. When considering purchasing training it is important to ensure your provider's content fully complies with HM Government cross departmental requirements and the practice expected within the Ofsted Common Inspection Framework. During inspection, inspectors will examine staff training records and explore if the knowledge base is sound and practice is robust.

Why should I choose SSS Learning's online training over paying a specialist consultant to visit my school or academy?

A consultant's session is fixed on a particular date, time and location, and is limited by number in each class either for reasons of room size or provision for classroom cover. This can leave some staff without training. Our secure online training can be accessed 24/7/365 from any PC, MAC, Tablet or Smartphone at any location with an Internet connection.

If you have licenced our safeguarding suite, all your staff would have access to the full range of safeguarding topics, too many to deliver, even across several consultancy sessions, for the full 12-month term of the licence.

The courses will be available for induction of any new staff throughout the 12-month licence period, something that a consultant could not cover, without significant expense to the school or academy.

If staff receive training from a consultant, followed closely by a legislation or policy change, how do they know that change has come into effect? Our online system is kept up-to-date with any changes notified to you and the courses updated.

Our training provides you with a meaningful evidence base. Your Admin dashboard allows you to monitor each individual member of staff's progress, number of attempts at taking the assessment and an audit trail for CPD evidence. The courses can also be used for governance training.

How do I issue a training course?

In the admin portal click on the blue 'issue a training course' button on the top left of the screen, then tick the courses you would like users to do. The email template will then be created. Then when you click anywhere on the template it will highlight in blue, then just right click your mouse and copy. Then paste it into your own email and send out to your team. The template email has the instructions for staff. They just have to go to enter their email and paste in the access key from the template email, then they set up their account.

Can I archive users that have left my school or academy?

If you have been using the system for more than one year you can archive users from your admin dashboard. On the admin home page click the button 'archive trainee accounts'. Then just tick the check boxes for the ones you want to archive and then click on 'archive the selected users' at the bottom of the page.

Can users change their email address used to set up their account?

If users login under their current address they can go into account settings and change the email. Alternatively, in the admin portal you can edit email addresses under "Show list of trainees".

How do I get access to a safeguarding specialist?

Log in to your admin dashboard and click on the "Safeguarding Support" button on the homepage. Enter your query and press submit. One of our experts will respond to your query.

How much does the service cost?

The price depends on the number of users and the courses chosen. To find out an individual course price go to the course library, choose a course and click on the "buy now" button. Then enter the number of users into the calculator which will display the cost of your chosen course. The safeguarding suite is the most cost-effective option.

Have the courses been updated in line with KCSIE 2018?

All our courses are updated in line with the new 'Keeping children safe in education' 2018 and 'Working together to safeguard children' 2018.

How long does it take to complete a course?

Please see the list of courses below with their approximate completion times:

  • Child Protection ‐ 2 hours
  • Child Sexual Exploitation ‐ 1 hour
  • Female Genital Mutilation Awareness and Reporting ‐ 1 hour
  • Safer Recruitment ‐ 1 hour
  • Risk Assessment ‐ 1 hour
  • Policy in Practice ‐ 1 hour
  • Prevent Duty ‐ 1 hour
  • Honour Based Violence ‐ 1 hour
  • Forced Marriage ‐ 1 hour
  • Designated Safeguarding Lead training ‐ 6 hours
  • Designated Safeguarding Lead refresher ‐ 3 hours
  • Health and Safety ‐ 1.5 hours
  • General Data Protection Regulation (GDPR) ‐ 1 hour
  • e-Safety ‐ 1 hour
  • Child Protection refresher ‐ 1 hour
  • Safeguarding Thematics ‐ 1 hour
  • Safeguarding for Governance ‐ 1 hour

How often should training be carried out?

DfE Keeping Children Safe in Education guidance emphasises the importance of regular updates and annual safeguarding/child protection training so we recommend the training be carried out annually.

Have OFSTED approved the training?

All our courses are fully CPD accredited however the DfE, Ofsted etc., do not validate any training for any provider. Our service has been used extensively in several thousand schools and academies and in schools/academies that have received excellent reviews of their safeguarding training by Ofsted. Swain house school is an example that is listed in our "reviews " section of our website.

What happens when I sign up?

When a school or academy subscribes to the service, they receive their secure admin login ( From the admin interface, you simply copy the course invitation email template and send it to staff. This means there is no complicated account set up, as staff set up their own account ( in just a few minutes.

As soon as staff start the training, you will then see progress, results and CPD certificates at your admin dashboard.

What is included in the "Safeguarding Suite"?

Our courses within the Safeguarding Suite include:

  1. Female Genital Mutilation
  2. Child Sexual Exploitation
  3. Risk Assessment
  4. Child Protection (2 part course)
  5. Policy in Practice
  6. Safer Recruitment
  7. Forced Marriage
  8. Honour Based Violence
  9. Prevent Duty
  10. Designated Safeguarding Lead Training (2 part course)
  11. Designated Safeguarding Lead Refresher
  12. Health and Safety
  13. General Data Protection Regulation
  14. E-safety
  15. Child Protection Refresher
  16. Safeguarding Thematics - Overview and Refresher
  17. Safeguarding for Governance

The Safeguarding Suite also includes our regular newsletter updates and any updates to existing courses and access to any new courses released during the 12 month licence period. Updates and new courses will be automatically added to your suite and we'll notify you via email.

Where do I log in to do a course?

The user website where staff complete the training is located at this address:

Where do I log in to the admin dashboard to issue courses and view results?

The admin dashboard is located at this address:

  • SSS Learning Ltd.
  • Suite A, St Hilary Court,
  • Copthorne Way,
  • Cardiff, CF5 6ES, UK
  • Tel: 029 2059 7000
  • VAT #GB188770943
  • Company #09034022
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